Effective date: June 7, 2023
Introduction
Welcome to the The Horse Drawn Hearse website ("Website"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you access and use our Website. We are committed to respecting your privacy and protecting your personal information. By using our Website, you consent to the practices described in this Privacy Policy.
Information We Collect
1. Personal Information:
When you visit our Website, we may collect certain personal information such as your name, email address, phone number, and other contact details.
If you make a booking or inquire about our services, we may collect additional information required for processing your request, such as the date and time of the event and any specific preferences or requirements you may have.
2. Automatically Collected Information:
We may automatically collect certain information when you visit our Website, including your IP address, browser type, device information, operating system, and referring URLs.
We may also collect information about your usage of our Website, such as the pages you visit, the duration of your visit, and the actions you take on the site.
3. Cookies and Similar Technologies:
We may use cookies and similar tracking technologies to enhance your experience on our Website.
Cookies are small files that are placed on your device to collect information about your browsing activities.
You have the option to disable cookies through your browser settings; however, please note that this may limit your access to certain features of our Website.
Use of Information
We use the collected information for the following purposes:
1. To provide and improve our services, including responding to your inquiries and processing bookings.
2. To personalize your experience on our Website and customize the content and services based on your preferences.
3. To communicate with you, send you important updates, and provide customer support.
4. To analyze the usage of our Website, monitor its performance, and make necessary improvements.
5. To protect our legal rights and prevent fraudulent activities.
Disclosure of Information
We may disclose your personal information to the following third parties:
1. Service Providers: We may engage trusted third-party service providers to assist us in delivering our services, such as payment processors or IT support. These providers are obligated to protect your information and are only authorized to use it for specific purposes.
2. Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, prevent harm, or comply with a judicial proceeding, court order, or legal request.
Data Security
We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include implementing industry-standard security practices, using secure servers, and encrypting sensitive data. However, please note that no method of transmission or storage over the Internet is completely secure, and we cannot guarantee the absolute security of your information.
Your Rights
You have the following rights regarding your personal information:
1. Access and Correction: You have the right to access and update your personal information held by us. If you need to make any changes, please contact us using the information provided at the end of this Privacy Policy.
2. Opt-out: You may choose to opt-out of receiving promotional emails or other marketing communications from us by following the unsubscribe instructions provided in such communications. However, please note that we may still send you non-promotional messages related to your bookings or our services.
3. Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
4. Consent Withdrawal: If you provided us with your consent to collect, use, or disclose your personal information, you have the right to withdraw your consent at any time. Please note that withdrawing consent may affect our ability to provide certain services to you.
5. Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another data controller where technically feasible.
6. Right to Erasure: In certain circumstances, you have the right to request the erasure of your personal information held by us. However, please note that we may need to retain certain information for legal or legitimate business purposes.
Third-Party Links
Our Website may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of those websites before providing any personal information.
Children's Privacy
Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we may have inadvertently collected personal information from a child, please contact us immediately, and we will take appropriate steps to remove that information from our records.
Changes to the Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised Privacy Policy on our Website. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the following information:
The Horse Drawn Hearse
46b Bradford Road, Brighouse, Yorkshire HD6 1RY
support@horsedrawnhearse.co.uk
07858 120 889
Thank you for taking the time to read our Privacy Policy.